The Gemguide

We are COMMITTED to making your support experience EASY.

Support Team

Susan Drucker

Treasurer, Technical Support

Bradley Rooks

Subscription Manager

Jenni Santi

Appraiser, Project Administrator

Ryan Faloona

Technical Support

Support Numbers

Susan Drucker

Technical Support/Appraisal Software

Monday-Friday 9:00 am to 4:00 pm Central

1.847.657.0555 x 206 Email

Bradley Rooks

General information or Subscriptions

1.847.657.0555 x 201

Jenni Santi

Appraisal Appointments

1.847.657.0555 x205 Email

Ryan Faloona

Technical Support/Appraisal Software

Monday-Friday 9:00am to 5:00pm Central

1.847.657.0555 x 202 Email

General Support

Monday-Friday 9:00am to 5:00pm Central

1.847.657.0555 x 201 Email

Commonly asked Questions

Search our Technical Faq’s for commonly raised questions.

Technical FAQ's

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